Refund policy

Return & Refund Policy

We want you to love your BRAZ bag. If it isn't right, you have 30 days from delivery to return it.

Returns

• The bag must be unused, undamaged, and in its original packaging.
• Email us at hello@brazgoods.com with your order number to start a return. We'll send instructions and the return address.
• Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong item Email us within 7 days of delivery with a photo of the item and the packaging. We'll send a replacement or issue a full refund, your choice, at no cost to you.

Refunds Once we receive and inspect the return, we'll refund the original payment method within 5–10 business days. Original shipping was free, so the refund is the full item price.

Exchanges To swap prints, return the original for a refund and place a new order.

Cancellations Orders can be cancelled by email before they ship (usually within 24 hours). After shipping, follow the return process above.